cita888 services are strictly available to persons aged 21 years and above. Age verification is mandatory before withdrawal processing. Accounts found to belong to minors will be closed and funds forfeited.
Each individual may hold only one registered account on the cita888 platform. Duplicate accounts are subject to immediate closure and forfeiture of associated balances and bonuses without notice.
All promotional bonuses, free bets, and credits issued by cita888 are subject to wagering requirements before withdrawal eligibility is granted. Full terms for each promotion are stated at the time of offer.
cita888 is required to verify the identity of all players prior to processing withdrawals. Players must provide valid Malaysian IC or passport and proof of payment method. Failure to complete KYC will result in withdrawal holds.
Collusion, arbitrage betting, use of automated systems or bots, exploitation of software errors, and money laundering are strictly prohibited. cita888 reserves the right to void any transactions connected to prohibited conduct.
Deposit limits, session limits, self-exclusion, and cooling-off periods are available in account settings. cita888 takes its duty of care obligations seriously under its international gaming licensing framework.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and cita888 ("the Company," "we," "us," "our") governing your access to and use of the cita888 website, mobile interface, and all associated services (collectively, "the Platform").
By registering an account, accessing the Platform, placing a wager, or claiming any promotional offer, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, together with the cita888 Privacy Policy and any game-specific or promotion-specific rules published on the Platform from time to time.
If you do not agree to these Terms, you must not access or use the cita888 Platform. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.
Use of the cita888 Platform is subject to the following eligibility requirements, all of which must be satisfied at all times during which you hold an active account:
Each individual may register and maintain only one (1) account on the cita888 Platform. The existence of duplicate or multiple accounts — whether created by the same individual under different names, email addresses, or payment methods — is a material breach of these Terms. The Company reserves the right to close all associated accounts, void pending bets and bonuses, and withhold balances pending investigation.
You agree to provide accurate, current, and complete information during registration and to update your account information promptly if any details change. Providing false, misleading, or incomplete registration information is grounds for immediate account suspension.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. The Company will not be liable for any loss arising from unauthorised access to your account resulting from your failure to maintain credential security. You agree to notify cita888 support immediately at [email protected] if you suspect any unauthorised use of your account.
All accounts must complete identity verification ("KYC") prior to the processing of any withdrawal request. KYC documentation required includes: a valid government-issued photo identification (Malaysian IC or passport) and verification of the payment method used for deposits. cita888 may request additional documentation at any time in accordance with its anti-money laundering ("AML") compliance obligations.
All monetary transactions on the cita888 Platform are processed in Malaysian Ringgit (MYR) unless otherwise specified. Accepted payment methods include Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB Bank, Public Bank, Hong Leong Bank, 7-Eleven Cliqq, and USDT TRC20. Available payment methods may change from time to time without prior notice.
Minimum and maximum deposit and withdrawal limits apply and are displayed within the cashier section of the Platform. The Company reserves the right to alter these limits at its discretion.
Withdrawals will only be processed to a payment method previously used to make a deposit on the account ("source of funds" matching), subject to KYC verification having been completed. The Company may request additional supporting documentation for any withdrawal at its sole discretion.
Withdrawal processing times are indicative and may be affected by payment provider processing schedules, KYC status, compliance review requirements, or bank processing delays. cita888 does not accept responsibility for delays attributable to third-party payment processors.
Any deposit that is subject to a pending chargeback, dispute, or reversal will result in the immediate suspension of the relevant account pending investigation. Any winnings generated during the period covered by such a dispute are subject to forfeiture.
cita888 offers a variety of promotional bonuses, cashback arrangements, free bets, and loyalty rewards to eligible registered players. All promotions are subject to specific terms and conditions that are published at the point of offer on the Promotions page of the Platform.
Unless explicitly stated otherwise in the promotion-specific terms, the following general conditions apply to all cita888 bonuses:
The following activities are strictly prohibited on the cita888 Platform. Detection of any of the following will result in account suspension, forfeiture of balances, and reporting to the relevant authority where legally required:
All content on the cita888 Platform — including but not limited to software, game content, graphics, logos, trademarks, text, design elements, and user interface components — is the proprietary intellectual property of the Company or its licensed third-party suppliers and is protected by applicable intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, or create derivative works from any Platform content without the express prior written consent of cita888.
To the fullest extent permitted by applicable law, cita888 excludes all warranties, representations, and conditions, whether express or implied, in relation to the Platform and the services provided therein. The Platform is provided on an "as is" and "as available" basis.
The Company shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to: loss of winnings, loss of data, loss of goodwill, service interruptions, technical failures, or third-party actions.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death, or personal injury caused by the Company's negligence, to the extent such limitation would be unlawful.
The collection, use, storage, and processing of your personal data by cita888 is governed by the Privacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the processing of your personal data as described therein.
cita888 implements appropriate technical and organisational security measures to protect player data against unauthorised access, loss, or disclosure, including 256-bit SSL encryption for all data transmissions between the Platform and your device.
cita888 is committed to promoting responsible gaming and takes its obligations under its international gaming licensing framework seriously. The following tools are available to all registered players directly within account settings, without requirement to contact customer support:
If you are concerned about your gambling behaviour or that of someone you know, please visit the cita888 Responsible Gaming page for detailed information and links to support resources. cita888 services are strictly for persons aged 21 and above.
cita888 reserves the right, at its sole discretion, to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for reasons including but not limited to: breach of these Terms; suspected fraudulent, abusive, or illegal activity; failure to complete KYC verification within a reasonable timeframe; or at the request of a regulatory or law enforcement authority.
You may request closure of your account at any time by contacting cita888 support at [email protected]. Account closure requests will be processed within a reasonable period. Any remaining balance (net of pending bonus funds subject to incomplete wagering requirements) will be returned to the player via the payment method on file, subject to completion of any outstanding KYC or compliance review.
These Terms shall be governed by and construed in accordance with the laws applicable under the jurisdiction in which cita888 holds its gaming licence. In the event of any dispute between you and cita888 arising out of or in connection with these Terms or your use of the Platform, you agree to first attempt resolution through the cita888 customer support process.
If a dispute cannot be resolved through the internal support process, it may be referred to the relevant dispute resolution mechanism provided under cita888's applicable gaming licence. The Company's licensing authority provides an independent adjudication process for unresolved player disputes.
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
cita888 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform. Continued use of the Platform following notification of changes constitutes acceptance of the revised Terms.
It is your responsibility to review these Terms periodically. The date of the most recent revision is displayed at the top of this page. If you do not agree to any amendment, you must discontinue use of the Platform and may request account closure as described in Section 11.
For any questions, concerns, or formal notices relating to these Terms and Conditions, please contact the cita888 support team:
For responsible gaming support, including self-exclusion requests, please visit the Responsible Gaming page or contact support directly. All responsible gaming requests are treated as priority communications.